CSS Employee Code of Conduct

CSS - Care & Support Services Employee Code of Conduct provides a broad framework for identification and resolution of issues concerning the conduct of employees at CSS. It is intended to guide employees in their dealings with clients, families and other agencies. It does not address all possible situations that may arise in employment with CSS but it is a set of principles that provide guidance to employees on acceptable and unacceptable behaviour and to promote honest and ethical conduct and deter wrongdoing.

Standards

Honesty/Truthfulness

Employees are placed in a position of trust and are expected to be honest in carrying out their duties.

Integrity

Integrity results from consistent decisions to act ethically in different situations and to consistently uphold the ethical principles of CSS.

Respect

A respectful workplace is safe, free from discrimination and harassment. Employees should: treat everybody with courtesy, fairness and equity; avoid behaviour that may be perceived as harassing, intimidating, bullying or physically or emotionally threatening; refrain from acting in a way that would harm the reputation of CSS.

Quality

CSS prides itself on providing a quality service. Quality means doing everything to the best of one’s ability and striving to better meet the needs of our clients.

Responsibility & Accountability

Responsibility calls on us to accept the obligation to act in certain ways. Accountability is the willingness to accept the consequences of our actions. Together they are the cornerstone of mature, ethical behaviour. CSS employees are both responsible and accountable for conforming to company policies. These include but are not limited to the standards outlined in this code.

Professionalism

Employees should carry out their duties in a professional, responsible manner ensuring that they exercise the best possible professional judgement at all times.

Privacy

Employees should respect the privacy of their clients and maintain the confidentiality of information received in the course of their duties in as far as is practicable.

CSS recognises that it is through its people that it achieves its organisational goals and objectives.

CSS strives to protect the health and welfare of its people by providing an environment free from discrimination and harassment and enabling staff to balance their career life with their family responsibilities and outside activities.